How we are coping with COVID-19

COVID-19 came suddenly and upended our everyday life, disrupting daily activities and businesses. In spite of the challenges, we at VR Lens Lab are keeping a cool head so that you can continue to enjoy the best possible products and service.

Since early April, we have started offering UPS and FedEx Express to help move orders quickly through the chain. Where DHL standard service has been suspended in some countries, Express service is a good alternative that provides fast and secure shipping with full tracking.

Here are some updates concerning our operations:

Production

Having our own lab to produce individual lenses with RABS™ technology and specialized anti-reflection coating means our lead time is unaffected. We are currently running at full speed with capacity for every order that comes in.

Shipping

Shipping and postal services are coping with reduced manpower, flights and higher volumes. Orders shipped with DHL standard service will encounter longer transits and as such, take up to 6 weeks to arrive.
If standard shipping is unavailable for your country, or you need your lenses urgently, we recommend selecting Direct Express.

Destinations

We are still able to ship to most destinations, including the US, Canada, South Korea, Japan, Germany, Australia and Europe.

If you don’t see your country listed in the menu, please do not hesitate to contact us for more information.

Express Shipping Fee

To help meet all budgets and time frames, we are now offering more shipping options, including Eco Express at US$24.

 

Stay safe, protect yourself and enjoy your VR lenses.

Kind regards,

Your VR Lens Lab Team