For any questions or feedback please fill out the form below and we will get back to you asap.
If you are unable to reach us via the form, please drop us a message at [email protected].
Please be sure to ->click here and view our FAQ<- first, for the most common questions regarding our products.
There is an additional Quick FAQ at the bottom of each product page.
If you need help with your order please include your order number.
You can also check the current status in your account under My Orders (click here for a shortcut).

Please note that messages during the weekend will be answered on Monday!
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    If you need help with your order please include your order number. Please use English language in your messages.

    Most common Questions

    • Can you send me a price for ... lens inserts and shipping?

      • Please enter your prescription in our form to see the result price.
      • The shipping cost is found at checkout before payment.

    • Can I submit my Contact Lens / Reading / PC / Computer Prescription?

      • No! We need the far vision (distance) prescription for glasses. The lenses will be made according to the headset specifications.

    • Is the final price for one pair of lenses or just a single lens?

      • It's for one pair of lenses, left and right. A case and cleaning cloth is included in every order.

    • What exactly is the Relax Eye Set?

      • The Relax Eye Set is a combination of coating and filters in the lens material.
      • E.g. it filters invisible blue light at a wave length of 420nm which reduces eye strain.
      • This is combined with a specialized coating which help to protect against blue light.
      • Finally it also shields your eyes from radiation emitted by electronic devices.

    • I have prisms / My prescription is higher than the offered range. How do I order?

      • You can order your lenses with our custom lens request here.
      • Our team of opticians and optometrists will check your prescription and send you an offer.

    • I have values for PD / IPD do you need them?

      • The construction of the VR Headsets allows omitting the PD/IPD. These values only are necessary if you order a VR Frame.

    • My prescription has a value for "Add". Do you need that?

      • Add or Addition is a reference for your reading prescription. VR headsets focus at distance, so we use the far vision prescription. You can use it to order our VR Frame with multifocal lenses.
      • Please note that with multi focal lenses you will gain near sight in the lower area of the lens but loose a bit of clarity in the VR headset for that area.

    • When can I expect to receive my order?

      • Lens inserts normally take 7 - 10 working days to be ready. While shipping time in normal circumstances is around 2 weeks for most countries, the express options usually take a week or less.