Most common Questions

• Clearance delay, MID Code, Drop Ball Certificate
  • We attach the necessary documents for FedEx on each package.
  • Additionally FedEx receives an email with the documents upon shipment.
  • Still they contact us (or you) for the very same documents again.
  • Chances are that we've re-send them already.
  • Of course you can contact us just in case. We take care of it.

• Can I submit my Contact Lens / Reading / PC / Computer Prescription?
  • VR headsets focus at distance, so we use the far vision prescription only.
• Is the final price for one pair of lenses or just a single lens?
  • It's for one pair of lenses, left and right. A case and cleaning cloth is included in every order.
• Are the lenses easy to remove?
  • Yes. A simple twist and they come right out.
• My prescription is higher than the offered range. How do I order?
  • You can order your lenses with our custom request form here.
• I need prisms. How do I order?
  • You can order your prism lenses with our custom request form here.
• I have values for PD / IPD do you need them?
  • The construction of the VR Headsets allows omitting the PD/IPD. These values only are necessary if you order a VR Frame.
• My prescription has a value for "Add". Do you need that?
  • Add or Addition is a reference for your reading prescription. VR headsets focus at distance, so we use the far vision prescription. You can use it to order our VR Frame with multifocal lenses.
  • Please note that with multi focal lenses you will gain near sight in the lower area of the lens but loose a bit of clarity in the VR headset for that area.
• When can I expect to receive my order?
  • Lens inserts normally take 7 - 10 working days to be ready. While shipping time in normal circumstances is around 2 weeks for most countries, customers are advised to expect a longer time frame of 2 - 8 weeks as air freight and local postal services continue to be disrupted worldwide.