FAQ

*We are still accepting and fulfilling orders. However, due to the impact of COVID-19 on shipping networks, your order may take longer than usual to arrive.

What are the lenses made out of?
We use higher quality polymer lenses that have a 2 micron dip coating and are not adversely affected by alcohol wipes but cleaning them with a microfiber towel and a water and soap solution is recommended.

Do the Lenses affect the screen quality?
No. The lenses do not affect the screen quality in any way.

Do the lenses improve Godrays?
No. Godrays are an effect of the fresnel lenses used in the Rift and because the Rift lenses are still there, the artifacts created by them are still there.

Do the lenses move when you adjust the IPD?

No. You should remove the lenses, adjust the IPD, and then replace the lenses.

I use progressive lenses. Which prescription do I submit?
To make the lens, we need your distance prescription. VR headsets focus at distance, so we mainly use the far vision prescription. We’ll calculate the compensation power based on your age for the near distance vision.

How do I install the lenses?
Please refer to the installation videos found on each product page. The lenses should click in and stay securely in place inside the HMD. To check that they have been correctly installed, please ensure that the markings on either side of each lens line up to form a straight line.

Are the lenses easy to remove?
Yes. A simple twist and they come right out.

How close are the lenses to your eyes? Do your eyelashes touch them?
They are not close enough for your lashes to touch them and there should be no discomfort.

Can you change the lenses in the adapters?
We advise against doing this as they are not designed for this and doing so may damage the lenses, the holders or both

Is there any chance that the lens holders will damage the fabric of the Rift?
The lens holders will only make contact with the plastic frame of the Rift. It should never touch the fabric.

When can I expect to receive my order?
Prescription lens inserts normally take 7 – 10 days to be ready. While shipping time in normal circumstances is around 2 weeks for most countries, customers are advised to expect a longer time frame of 2 – 8 weeks as air freight and local postal services continue to be disrupted worldwide. For urgent orders, customers can opt for Eco Express (12 – 14 days)* or Direct Express (8 – 12 days)*.

*Actual delivery time may be slightly longer due to delays that are out of our control.

Do you ship worldwide?
We do indeed! Orders are shipped from Thailand via Standard and Express shipping. Standard shipping uses a combination of DHL and local postal service. Express delivery ships door-to-door. Please be aware that orders may be subject to customs charges.

Can I cancel my order?
If you did not order prescription lenses and we have not shipped your order yet, then yes, that is possible. If you ordered prescription lenses, they are custom made for you right after you have placed the order and we cannot cancel it anymore.

What are the sizes of the lenses?
Please download this zip file with information for your local optician that can help them to make lenses for you.

Got more questions? You can reach us via our contact page here.